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FAQs

Bostin' Event Information

At the feed stations we will provide riders with a warm greeting, water, energy powders, tea, coffee, cakes, biscuits, chairs, toilets, some first aid essentials for self-administration and a shoulder to cry on, if required – all subject to availability.

We try to provide vegetarian and gluten free food as well as lactose free milk.

Our sportives are ‘country lane’ sportive, as we try to keep riders away from busy main roads, and the routes use quiet country lanes wherever possible. We will always try and use good quality tarmaced lanes but riders should appreciate that it is not a race, speed is not of the essence and so they should come prepared to ride within their own capabilities and be aware of the inherent hazards of riding such country lanes (blind bends, oncoming traffic, tractors, standing water, uneven surfaces, mud, gravel, pot holes, etc).

The event is open to anyone riding a suitably maintained road legal bicycle, with working brakes (ie. no track bikes please), powered by a chain.

Many people will use road bikes to ride sportives but, certainly for the shorter events, a hybrid or mountain bike would be okay.

Tandems are accepted but the entry fee applies to each rider and not each bike.

Participants are responsible for their own bike and equipment. The bike must be fully roadworthy and propelled solely through a chain set, by the legs (or Hand Cycle – see below) without any other assistance.

Typically sportive riders will use a road bike when participating in an event, however some participants may prefer to ride a hybrid, mountain bike, cyclo-cross bike or tandem etc, which are all fine within a personal challenge event.

The use of the below are not permitted in British Cycling registered non-competitive events:
-Triathlon/time trial bars or similar bar extensions
-Disc wheels ortri-spokes
-Penny farthings

Electric bikes (e-bikes) are permitted provided that they comply with The Electrically Assisted Pedal Cycles Regulations 1983 SI 1983/1168

Electrically Assisted Pedal Cycles (EAPCs)

Any electric bike that meets the following requirements:

-The bike must have pedals that can be used to propel it.
-The electric motor should not be able to propel the bike when it is travelling more than 25kph / 15.5mph
-The motor should not have a maximum power output of more than 250 watts.

It must also display one item from each of the following:
-The power output or manufacturer of the motor
-The battery’s voltage or maximum speed of the bike.

Any form of e-bike that does not comply with the above (e.g, ones with a “twist & go ”throttle) are not permitted. In addition riders using e-bikes are ineligible from any timed segments (e.g. timed hill climbs) that the event may include

Hand Cycles

Hand cycling is for riders who normally require a wheelchair for general mobility and are not able to use a conventional bicycle because of a disability. It is advised that hand cyclists ensure they are visible on the roads, e.g. the use of a vertical, visible flag placed at the back of the hand cycle.

Booking Protect is a service that can refund your entry fee if you are unable to attend one of our events after booking online.

For an optional additional charge, made at the time of booking, your entry fee can be refunded to you in the following circumstances:

  • Public transport / mechanical disruption
  • Personal / family member injury (inc pre-existing)
  • Death for (purchaser / family member)
  • Jury service
  • Redundancy / relocation
  • Burglary / fire
  • Armed forces protection
  • Adverse weather which prevents you from using your entry

This refund protection is not provided or administered by us (Bostin’ Ride) but by an outside party called Booking Protect.

Any claim must be made to Booking Protect directly via their website and in accordance with their terms and conditions, as detailed below.

Booking Protect Terms

 

If you breakdown and are unable to repair you bicycle at the side of the road then call the emergency number, that you will be provided with at registration, and we will send out a vehicle to bring you and you bicycle back to the event HQ.

The route is fully signposted and so it should be difficult to get lost however if you do lose your way then call the emergency telephone number, given to you at Registration, and we will try and get you back on track. We also advise that you carry a copy of the route map with you or use the GPX file, sent to you shortly before the event, in a suitable navigating device, such as a Garmin or tracking app (such as RideWithGPS) on your mobile telephone.

When you are ready to start make your way to the start line.

Riders will be started in the order of queuing.

After the official start time for the particular route, groups of about 15-20 riders will be separated from the front of the queue and they will move forward towards the Starter.

The Starter will check that everyone is wearing a helmet and has a number card displayed on the front of their bicycle. He will then give a short briefing before allowing the group to start their ride.

The riders do not have to ride together and, once started, can ride with whoever they like.

You should arrive at the Event HQ in good time for the start of the route you are planning to ride.

Make you way to the Registration area where you will need find the official who is signing-in riders based on the first letter of your surname (i.e. if your name is John Smith then go to the official handling the “S” riders). Once there you will need to identify yourself and sign against your surname – you will then be given a number card, cable ties (to fasten your number on the front of your bicycle), wristband (which shows the marshals that you are part of the event and gives you access to the feed stations) and anything else we want to give you on the day.

We recommend that riders should come fully prepared for all the eventualities that may occur during the riding of a sportive. Although not exhaustive we would suggest riders bring the following items:

a roadworthy bicycle;
a helmet – you will not be able to take part without one;
suitable clothing for riding in – including wet weather gear;
water bottle, energy gels, energy drink powders;
small first aid kit ;
spare inner tubes and/or tyre repair patches;
tools such as tyre leavers, air pump, allen keys and chain tool;
spare chain links;
printed map of route and possibly applicable OS map;
mobile telephone;
money for public telephones, emergency spares parts, etc; and
money to buy food and drink at HQ or around the course.

We do not issue refunds to riders once an online booking has been made however, for a small additional charge at the time of booking, you can add Booking Protect to your booking and protect your entry fee. See the FAQ called “What is Booking Protect” for additional details.

In addition, up to one week before the event, riders may:

  • transfer their booking to a different route at the same event; or
  • transfer their booking to another Bostin’ Ride event in the same calendar year; or
  • transfer their entry to another person.

A transfer can only be made through the online booking system and a transfer fee of £5 is payable (which will be donated to our chosen charity). If the price paid for an entry is different to the current price of an entry on transfer then the price differential has to be paid.

 

We appreciate that some riders ride faster than others and that if you suffer from punctures or mechanical issues then your ride could take longer than expected. We try to be fair to all riders with regard to timing however the organisers cannot stay at the HQ indefinitely.

On the day you will be given some guidance as to the closing times of the feed stations and the closing time of the event HQ. However, in general, the organisers aim to be offsite and the gates and car parks will be locked at around 6pm.

If you are unable to finish the ride by this time then you should call the emergency telephone number, that you will be given at registration, and we will see what we can do to help.

No, the Bostin’ Sportives are not races and the riders are not timed.

The event primarily only accepts online entries and these generate email confirmations.

Riders will not receive anything in the post and once entered any communications will be sent by email thereafter.

The day after the online booking system for a particular event closes we will send an email to your registered email address that will enable you to download the final event information, maps and GPX/TCX files.

Your bike number etc will be provided to you at registration on the day.

You can be any age to take part in a Bostin’ Ride.

If you are under 16 years old at the date of the event then you will need to get a parental consent form completed at Registration on the day and ride with an adult.

You must be 18 or over to actually make a booking and pay for activities and purchases.

The route is fully signposted however if you would like to print the routes you will need to click on the link that will be emailed to you a few days before the event.

You will then find links to maps that can be printed off.

A few days before the event you will be sent an email with links to the SatNav files.

Click on the link and this will then download the files to your computer.

The food and drink that we provide at our HQ and the feed stations is manufactured by others and purchased from reputable stores. Whilst we will try to segregate different types of food but we cannot guarantee that no cross-contamination has occurred due to the buffet style approach used to distribute food and drinks to our riders.

We try to provide vegetarian and gluten free food as well as lactose free milk.

If you have a serious allergy to any foodstuff then please speak to a marshal who will try to assist you by showing you product details on packaging or opening previously unopened boxes for your own consumption.

Yes … due to our insurance, everyone must wear a cycle helmet for the duration of the rides …

Unfortunately,

NO HELMET NO RIDE!

No you do not need to be a member of British Cycling to take part.

All of our cycle sportives follow the British Cycling guidelines for non-competitive cycling events but they are open to all, British Cycling members and non-members alike.

The event is a sportive and not a race however you will receive a number to be placed on your bike at Registration, on the morning of the event.

No.

The whole event is very tightly controlled in terms of timing for your enjoyment and safety. If you were to leave early then the feed stations, marshals and recovery vehicles will not be ready to assist you. This will not only potentially be unsafe but, more importantly, it will detract from your enjoyment of the event.

Yes, people of any age are allowed to enter. However, under the British Cycling rules children under the age of 16, on the date of the event, must be accompanied by an adult and a parental consent form must be completed at Registration and signed by a parent/guardian.

General Sportive Information

A cycle sportive is a mass participation cycling event which is open to all comers.

They are usually events that are aimed at road bikes and normally will have several choices of route so that riders can choose the distance that they want to ride.

If you enjoy riding a bike, then almost certainly you will enjoy riding in a sportive!

Taking part in a sportive is as enjoyable and pressure-free as you want to make it.

There’s no competition with other riders, you ride at your own pace, to achieve your own personal goals and enjoyment whilst taking in the scenery. If you are new to cycling then completing the distance might be your personal challenge.

Sportives are a great opportunity to meet other riders and ride with a group at your pace too.

The Bostin’ Ride events are sportives and so, accordingly, is a cycling challenge. As far as possible the organisers will make your day as easy and enjoyable as possible by good planning, good signage and good amenities however each rider will need to be able to push their pedals around to make their bike cover their selected distance.

All riders, therefore, should be as fit and as practiced as they feel is necessary to complete their chosen routes. If you are not fit enough to stand a chance of completing the distance or are not comfortable riding on public roads with traffic then you are unlikely to enjoy the day.

Current cycling advice is that a rider should have at least ridden routes of 75% distance a number of times before attempting a sportive – as adrenaline on the day will get them through the other 25% distance.

There is no guarantee that the shorter routes are ‘easier’ than the longer rides as each route will have its own challenges in terms of distance or terrain however the longer the route normally the more tiring the ride will be. Details of the routes, climbs and topography can be found on the website.

Online Entry System

Registering your entry is easy! Click here to find out how.

We use Race Space to administer our online booking system.

Having a login allows them to identify you when you return to their site. This means that you can amend existing entries, enter new events or make new purchases with the minimum of fuss and without having to retype all of your information.

Race Space are an independent company who operate an online entry system which we have contracted with to administer our online event bookings.

Booking Protect is a service that can refund your entry fee if you are unable to attend one of our events after booking online.

For an optional additional charge, made at the time of booking, your entry fee can be refunded to you in the following circumstances:

  • Public transport / mechanical disruption
  • Personal / family member injury (inc pre-existing)
  • Death for (purchaser / family member)
  • Jury service
  • Redundancy / relocation
  • Burglary / fire
  • Armed forces protection
  • Adverse weather which prevents you from using your entry

This refund protection is not provided or administered by us (Bostin’ Ride) but by an outside party called Booking Protect.

Any claim must be made to Booking Protect directly via their website and in accordance with their terms and conditions, as detailed below.

Booking Protect Terms

 

‘Speedy Checkout’ is the fastest way to book places for events if you’re short on time!

On some events, you may have the option to use Speedy Checkout. This is particularly useful if:

a) You don’t have everyone you are entering’s details to hand
b) You are on a mobile device
c) You are short on time

By using Speedy Checkout you are booking and paying for places, however you will still need to return to Race Space to register all participant details before event entries close. You will often be reminded to do this by email.

If you don’t complete registration prior to the event closing, you may not be able to attend the event.

Some events may have the option to pay in instalments. This will require you to pay a deposit, followed by equal monthly instalments. These are taken automatically on the same day of the month as the original purchase, and will be charged to the same card.

There is a small additional fee for processing each instalment of 1% + 50p. You may be able to reduce the number of instalments, increasing the amount paid each time (and therefore reducing the amount in fees).

The maximum number of instalments allowed is three, however, the final instalment will be taken, at the very latest, 30 days prior to the event.

If, for whatever reason, a payment is not able to be made, both you and the race organiser will be made aware.

If the entry is not paid for in full, before the event, your entry will be withdrawn and you will not be allowed to take part in the event.

Any payments made will not be returned and will be donated to the organiser’s chosen charity.

Note: If there are any charity donations in your basket, these will be paid up front and not split over instalments.

 

As explained elsewhere, we do not issue refunds to riders once an online booking has been made however, for a small additional charge at the time of booking, you can add Booking Protect to your booking and protect your entry fee. See the FAQ called “What is Booking Protect” for additional details.

We do allow, up to one week before the event, riders to:

  • transfer their booking to a different route at the same event; or
  • transfer their booking to another Bostin’ Ride event in the same calendar year; or
  • transfer their entry to another person.

A transfer can only be made through the online booking system and a transfer fee of £5 is payable (which will be donated to our chosen charity). If the price paid for an entry is different to the current price of an entry on transfer then the price differential has to be paid.

Step by step guides

Click on the links below to find out how to transfer your entry:

We use Race Space to process our online bookings and they will use emails to notify you of all new entries and purchases you make and also to let you know about any last minute or important information about the events you have booked. If you are having trouble receiving emails from them then please check the following things to see if this will resolve your problem:

First check that you have registered with a valid email address and that there are no typos in the address given. This is the most common error we get, so please double-check your details carefully before you do anything else! To check this or if you want to change your registered email address then log onto your account, or click the link on your original booking confirmation email.

If you or your internet service provider use spam checking software then please make sure that their emails aren’t getting put in your spam folder, as some spam software can incorrectly flag their messages up as spam.

Make sure that your mail box isn’t full. Some providers don’t provide a lot of email space and if they try and send an email to full mailbox it will be bounced back to them. Even if you make space in your mailbox later on any messages already bounced back to them will be lost.

Our booking system is handled through Race Space who handle all online credit and debit card transactions. After you enter an event or make a purchase you will be directed to a secure page to enter your credit / debit card details. Stripe will collect and validate this information before redirecting you back to the website. This means that your full credit and debit card details are held solely by Stripe and are unknown to either Race Space or Bostin’ Ride.

No worries, it happens. Just click ‘Forgot password?’ on the ‘REGISTER/LOGIN’ slider.

You should receive an email within a few minutes with instructions to reset it (you may need to check your junk folder).

If you’ve forgotten or don’t have the password to your private team, please click here for instructions on how to manage this.

  1. Make sure you’re logged into Race Space
  2. From the main menu, select ‘My Teams’, then the team you’d like to access
  3. From hear you can see all of your team members and download their tickets

NOTE: Only Team Captains will be able to access the tickets of other Racers.

You can be any age to take part in a Bostin’ Ride.

If you are under 16 years old at the date of the event then you will need to get a parental consent form completed at Registration on the day and ride with an adult.

You must be 18 or over to actually make a booking and pay for activities and purchases.

Once on the entry form, you’ll need to click ‘Or create a team’, select a preferred wave (if applicable), your team name, and other team preferences.

If you want the team to be private you can add a password (see additional notes on private teams here). You may also select you’re estimated team size, which may come with a team discount (see more on team discounts here).

After you’ve completed your entry, you’ll be taken to your Team Page, where you can invite others to join.

  1. Make sure you’re logged into your Race Space account
  2. Click on “My Teams” in the main menu / Racer Dashboard
  3. Select your team
  4. Click on “Team Settings”
  5. Change team name in the textbox

Desktop:

  1. Make sure you’re signed in to your Race Space account
  2. Select My Teams from the main menu
  3. Select the Team Page you’d like to access

Mobile:

  1. Make sure you’re signed in to your Race Space account
  2. Select  Dashboard from the main menu
  3. Select My Teams dropdown
  4. Select the Team Page you’d like to access

A. Purchasing entries & forming a team

1 – Find the event you would like to enter and click through to the booking form

2 – Select the tab at the top of the page marked ‘Use Speedy Checkout’ (this may already be selected if you are on a mobile device, or it is a Speedy Checkout only form)

NOTE: The ‘Use Speedy Checkout’ option may not be available to you if the event day is too near. If this is the case you will need to use regular checkout, completing all participant details.

3 – Select the number of entries you would like to purchase from the dropdown menu

4 – Select the ‘Create a Team’ tab and add your team name and password (optional)

5 – Check and agree to the entry terms and opt into / out of booking protection

6 – Checkout (adding a promo code at checkout if applicable)

NOTE: If you are not logged in, or are a first time user, you will now be prompted to login. This is important and only takes a moment. You may use Facebook, Google, or your email address (for the latter you will need to select a password)

B. Assigning entries to others

1 – After purchase you will be redirected to your Team Page (feel free to customise it by adding your own logo/image)

2 – Now you can either register each participant yourself in your own time using the ‘Register‘ button, or us the ‘Send to friend‘ option

NOTE: The entry at the top is the Team Captain, so choose them wisely! If it is a waved event, it is the Team Captain who will select the preferred wave time

3 – Clicking ‘Send to friend’ will take you to a page where you can input the name and email of the people you would like to give entries to. They will automatically receive an email with a link through to the registration form

4 – Keep track of who has completed registration and who hasn’t on your Team Page

NOTE: You don’t need to send all entries right away, you may return to your Team Page at any time until the ‘registration cut-off’ date. You will also receive email reminders regarding any entries still not registered

You don’t need to have an account to use Race Space, you can find events and begin the registration process, however, you will be prompted to create an account to complete race entry.

Creating an account is super easy, you can do so using Facebook, or simply by adding an email and password.

When you purchase an entry for someone else, they’ll get an email with their ticket (so if you’re buying it as a gift, be sure to use your email address on both entries).

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